FirstNet Push-to-talk Research
Uncovering critical pain points in public safety communication to improve designer understanding and inform feature redesign.
Role
UX researcher
Duration
3 months
Industry
Public safety
Context
What is FirstNet Push-to-talk?
FirstNet Push-to-talk (FNPTT) is a communication tool designed to facilitate efficient, reliable, and secure mission critical communications among public safety professionals.
It goes beyond traditional radio communication, enabling smartphones to mimic push-to-talk voice communication that is available with traditional 2-way radios while also offering messaging, video, and file sharing capabilities.
When it comes to saving lives, effective communication can be the difference between life and death.
Problem
We found ourselves disconnected from users of our app. This research aimed to bridge that gap.
With our secondary research, we had a surface level understanding of how target users operate, but lacked firsthand knowledge about how first responders communicate in their day-to-day. In order to develop a solution that addressed their daily needs, we needed a deeper understanding of their interactions